Safe Locks

It could have various reasons, why you are not able to close or open the safe, but most of the time the cause is quite simple to solve. 

Lock

After installation your lock needs to beep twice, which means that the code is installed correctly.

Stuck Doors

If your safe door is open it means that the lock is still not working, so you have to know the fact that the locking pins are forcing the lock into the manipulation protecting. The locking pins on the hinged side of the door are in contact with the body of the safe, which means that it is causing a force on the locking mechanism and the lock tongue.

The solution in this case, is to hold the power of the bolt, by pressing the handle immediately after entering the code in the closed position and then the latch is opened normally. It will work, when you remove the entire load from the tongue and try to raise the torque with a lever.

Battery and Emergency Power

In case if the battery runs out you have 2 emergency power buttons on the keypad, these are only for temporary use.

Once you have the Laptop Air safe with a code lock, you need to set up your own PIN code with the door opened. The code can be between 3 and 8 numbers. After you have selected them, make sure to check if it works 3 times without closing the door.

When you want to open the safe, type the PIN code as well as the sign * or # in the end. Then, you should rotate the handle to the left side.

 Important: The Air Laptop security box must be anchored before use in order to comply with insurance and safety requirements. 

 For more visualization and information, you can read this user guide.

No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".

When the input unit is being changed on the safe with the lock EM3520 - that means that the input unit is turneable, the lock from the inside of the door has to be removed.

Follow the steps below:

1. Remove the cover from the back of the door.

2. Dismount the lock (4 screws in the conrners of lock)

3. Install the input unit according the manual - make sure that the cable is properly placed in the spindle.

4. Mount the lock back

5. Test functionality - ALWAYS TEST THE INPUT UNIT WHEN THE DOOR IS OPEN

6. Mount the door cover back.

It depends on how often the electronic safe lock is being used. All electronic locks give an audible and/or visual warning when the battery is running low. As soon as this happens, it is advisable to replace the old battery with new ones.

You can always replace your electronic safe lock quickly even if it has already run out of battery. Read our FAQ on how you can change the electronic lock of your safe without expert help.

Every safe equipped with a Code Lock has an external contact on which an external backup battery can be connected or the battery can possibly be changed from outside.

You can still access your safe in case of battery failure.

Depending on the safe lock, you can either:

1) Replace the battery externally, usually at the bottom of the keypad.

2) Connect an external battery to the keypad and open the door.

3) Some safes are delivered with an emergency key from the factory.

For security reasons, neither Safegear nor the manufacturer of the safe lock has a master code to unlock your safe. In some cases there is an option of opening the safe with the emergency key. If there is no emergency key for your safe code lock, you may need to break open the safe to recover your valuables inside the safe, which would destroy the safe.

You can ask a local locksmith to make a copy if you still have a key.

If you lost all your keys to your safe, it will depend on whether your door is:

1) OPEN - you can replace the entire safe lock with a new lock that will usually come with 2-3 keys.

or

2) LOCKED - no easy solution. A professional would have to either pick the safe lock (not easy!) or break into the safe to recover any valuables by cutting a hole or breaking the door open with a crowbar. The exact approach would depend on the security level of your safe but the safe will be destroyed and you would have to replace it.

Excessive force has been applied to the keypad, eventually making the aluminum shaft (that physically links the keypad to the lock) to twist. Because it´s twisted, the bolts will not retract with a normal rotation. You will need to unmount the keypad and replace the shaft with a new one.

You have to press # or * after entering the code. After that is necessary to rotate with the handle to the left and open the safe.

For more information about Air safes, read this quick user guide.

Air series is equipped by the emergency key for opening the safe in situation of loosing the code or when the battery is absolutelly discharged. If you cannot find your emergency key, you will have to contact producer or your supplier

Safe locks are classified in ascending security classes going from A through D as per EN-1300 Regulation.

Additionally, starting at security grade IV, safes and vaults must contain 2 separate locks and even 3 for grades XI and higher.

The following table attempts to explain the lock requirements that each safe must meet in order to maintain the certification for the EN-1143-1 burglary resistance grade.